Frequently Asked Questions

Book online in about a minute, or call 301-818-3448 and we'll set it up with you. You choose your service and date, we confirm the arrival window by email.

One to two weeks is comfortable for most requests. End-of-month move-out cleans and holiday deep cleans fill earliest, so book those sooner.

Sometimes. Same-day availability depends on our schedule that morning, so call 301-818-3448 and we'll tell you right away what's open instead of leaving you waiting on a request.

Yes. We understand that plans change. Please provide at least 24 hours' notice to cancel or reschedule your cleaning. Changes made with less than 24 hours' notice may be subject to our Cancellation Policy.

Yes. We understand that plans change. Please provide at least 24 hours' notice to cancel or reschedule your cleaning. Changes made with less than 24 hours' notice may be subject to our Cancellation Policy. Skipping one visit does not cancel your recurring schedule — the next visit stays on the calendar.

We keep the same lead cleaner assigned to recurring clients whenever scheduling allows, so your home stays familiar to the team.

Pricing depends on the type of cleaning, the size of your home, the number of bedrooms and bathrooms, the current condition of the property, and any add-ons you select. A standard clean of a small condo costs less than a first-time deep clean of a four-bedroom house, so we give you a price for your home instead of an hourly rate that changes later.

A valid credit card is required to secure the booking. An authorization hold may be placed on the card, and payment is charged after the cleaning is completed. Approved add-ons are included in your final charge.

Yes. Credit and debit card payments are subject to a 3% processing fee, calculated on your final cleaning total including any approved add-ons. It's itemized on your quote or booking confirmation before your card is charged, and again on your receipt.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Card payments are subject to the 3% processing fee. We do not accept cash, and no payment is collected before your cleaning is completed.

No. Most clients leave entry instructions — a lockbox code, a key, or building concierge details — and come home to a finished house. You're welcome to be there if you prefer.

No. Our teams arrive with everything needed for the visit. If you'd rather we use specific products on your surfaces, leave them out and we will.

Clear countertops and floors of items you'd like put away yourself, and point out anything fragile or off-limits. That's it — you don't need to pre-clean anything.

Pets are welcome to stay. Tell us about them when booking so the team arrives prepared, and secure any animal that gets anxious around visitors.

Yes. We use products appropriate for occupied homes, and we can switch to fragrance-free or specific products when you let us know in advance.

A small assigned team of Fall Home Services cleaners, trained to Fall Home Services standards, with a lead cleaner responsible for the final walkthrough.

Yes. Every cleaner is background-checked and trained to Fall Home Services standards before working in a client's home.

Yes. Fall Home Services is licensed and insured, and our team works under that coverage on every visit.

It depends on the size and condition of your home and the service you booked. We give you an estimated time on site with your quote and confirm the arrival window before the visit rather than promising an exact clock time.

Yes. Leave a lockbox code, key, garage code, or concierge instructions in your booking notes. If our team can't access the property at the scheduled time, our Cancellation Policy may apply.

A standard cleaning maintains an already-managed home: surfaces, floors, kitchen, and bathrooms. A deep cleaning is the detailed reset — baseboards, buildup, grout, appliance exteriors, and the spots regular cleaning skips. Most first-time visits start with a deep clean.

Empty-home detail cleaning: inside cabinets and drawers, inside the oven and refrigerator, appliance interiors and exteriors, baseboards, doors, and full bathroom and floor detailing so the home is ready to hand over or move into.

Yes — weekly, biweekly, or monthly, with the same lead cleaner whenever scheduling allows and a lower rate than one-time visits.

Yes. We clean apartments, condos, and townhomes, and we work with building access requirements like concierge check-in and service elevators.

Yes. Turnover cleaning with linen changes, restocking, and a guest-ready reset between bookings, scheduled around your checkout and check-in times.

Yes. We clean small offices, suites, studios, salons, and retail spaces, usually outside business hours so your team isn't interrupted.

Yes. Fine construction dust removal, surface and fixture detailing, and a final polish so a renovated space is ready to use.

We require at least 24 hours' notice to cancel or reschedule a cleaning. We may waive fees for emergencies, severe weather, or other exceptional circumstances at our discretion.

Cancellations or rescheduling with less than 24 hours' notice, including appointments where our team cannot access the property, may be charged 100% of the scheduled cleaning price.

Your satisfaction matters to us. If you're not completely satisfied with your cleaning, please contact Fall Home Services within 24 hours of service completion and let us know what was missed. We will return to re-clean the specific areas of concern at no additional charge, provided those areas were included in your original booked service. Requests received after the 24-hour period are not eligible for a complimentary re-clean.

Our cancellation and Satisfaction Guarantee policies both use a 24-hour timeframe, but they apply at different times. Cancellation: please provide at least 24 hours' notice BEFORE your scheduled cleaning to cancel or reschedule without applicable late-cancellation consequences. Satisfaction Guarantee: cleaning concerns must be reported within 24 hours AFTER your cleaning is completed to be eligible for a complimentary re-clean of qualifying areas.

Your complete terms live in the Booking Agreement, Cancellation Policy, Payment Policy, and 24-Hour Satisfaction Guarantee, and you review and accept them when you book.

Fall Home Services is based in Upper Marlboro and proudly serves surrounding communities throughout Prince George's County and select areas across Maryland, Washington, DC, and Northern Virginia.

Call 301-818-3448 or request a free estimate. We regularly serve homes just outside our listed communities and will tell you honestly if you're in range.