Privacy Policy

Last updated: September 8, 2026

This Privacy Policy describes how Fall Home Services (“we,” “us,” or “our”) collects, uses, shares, and protects personal information through the Fall Home Services website at fallhomeservices.com and the Fall Home Services mobile application. By using our website or mobile app, you agree to the practices described in this policy.

1. Information We Collect

Depending on how you interact with Fall Home Services, we may collect:

• Name
• Email address
• Phone number
• Physical or service address
• User or account identifiers
• Cleaning service and job information
• Purchase or service transaction history
• Before-and-after photos or videos uploaded in connection with cleaning jobs
• Precise location information from authorized cleaning professionals when location-enabled job features are used

Precise location information is used for operational purposes, such as verifying arrival, clock-in, clock-out, and proximity to an assigned service location.

2. How We Use Information

We may use the information we collect to:

• Provide cleaning quotes and services
• Create and manage bookings and jobs
• Assign cleaning professionals
• Communicate about appointments and job status
• Send confirmations, reminders, and service-related notifications
• Verify cleaner arrival and job activity
• Maintain before-and-after job documentation
• Manage staff and cleaner accounts
• Process and maintain service and payment transaction records
• Protect the security and integrity of our systems
• Comply with applicable legal requirements

3. Location Information

The Fall Home Services mobile app may request permission to collect precise location information from authorized cleaning professionals. This location information is used solely for job-related operational verification, including confirming arrival, clock-in, clock-out, and proximity to an assigned property.

Fall Home Services does not use precise location information for third-party advertising or cross-app tracking.

4. Photos and Videos

Cleaning professionals may upload before-and-after photos or videos associated with a cleaning job. These images and videos are used for job documentation, service verification, quality assurance, and customer service. They are treated as part of the service record and are accessible only to authorized personnel.

5. Payments

Payment card information is handled through trusted third-party payment processors such as Stripe. Fall Home Services does not store complete payment card numbers in its own systems. We may retain transaction information such as service amount, payment status, and transaction history for recordkeeping and customer service purposes.

6. How We Share Information

Fall Home Services does not sell personal information. Information may be shared with trusted service providers only as necessary to operate the business and application, including payment processing, communications, hosting and infrastructure, and other operational services. These providers are contractually expected to use information only for the services they perform for us and to protect it appropriately.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. Access to information is limited to authorized personnel who require it to perform their responsibilities. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information only as long as reasonably necessary for business operations, legal obligations, dispute resolution, security, and legitimate recordkeeping purposes. When information is no longer needed for these purposes, we take steps to delete or de-identify it, subject to applicable law.

9. Your Privacy Choices

You may contact Fall Home Services to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate recordkeeping requirements. We will respond to reasonable requests in a timely manner.

10. Children's Privacy

The Fall Home Services website and mobile application are not directed to children under 13. Fall Home Services does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can take appropriate steps to delete it.

11. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site, improve performance, and enhance the user experience. You can manage cookie preferences through your browser settings. These tools do not identify you personally and are used only to help us improve our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, the “Last Updated” date at the top of this page will reflect the revision. Continued use of the website or mobile app after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out.

Fall Home Services
Upper Marlboro, Maryland